Waste Removal Richmond upon Thames Privacy Policy

This Privacy Policy explains how Waste Removal Richmond upon Thames collects, uses, stores and protects personal data relating to our customers. It applies to all customers and prospective customers using our waste removal and related services within the Richmond upon Thames area.

We are committed to protecting your privacy and handling your data in a transparent and lawful way in line with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are and Scope of This Policy

Waste Removal Richmond upon Thames is a waste management service provider operating in the Richmond upon Thames area. For the purposes of data protection law, we act as the data controller for the personal data described in this Privacy Policy.

This Privacy Policy applies to all individuals who enquire about, book or receive our services within the Richmond upon Thames area, including residential customers, commercial clients and website or telephone enquirers.

Personal Data We Collect

We may collect and process the following categories of personal data about you, depending on how you interact with us:

Identification and contact details such as your name, address, property access details, email address, telephone number and preferred contact method.

Service and booking information such as details of the waste removal services you request, dates and times of bookings, collection addresses, photographs you may provide to describe waste or access, and any instructions or notes you give us.

Payment and billing data such as invoice details, partial payment details and records of payments received. Where payments are processed by a third-party payment processor, we do not receive or store your full card details.

Communications and correspondence including emails, telephone call notes, text messages and any other messages exchanged with you regarding enquiries, quotes, bookings, complaints or feedback.

Technical and usage data such as basic device and browser information, IP address and information about how you interact with our website or online forms where applicable. This may include data collected via cookies or similar technologies, where used in accordance with applicable law.

Business customer information where you are contacting us on behalf of a business, we may collect your job title, company name, business contact details and any authorisation information relevant to our contract with your organisation.

How We Use Your Personal Data and Lawful Bases

We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we may process your data on the following bases:

Contract performance to take steps at your request before entering into a contract and to provide our services once a contract is in place. This includes responding to enquiries, providing quotes, arranging waste collections, managing bookings, issuing invoices and handling service-related communications.

Legitimate interests to pursue our legitimate business interests, provided your interests and fundamental rights do not override these. This includes managing and improving our services, training staff, monitoring service quality, communicating necessary service updates and maintaining appropriate records of our customer relationships.

Legal obligations to comply with applicable laws and regulations. This may include record keeping for tax purposes, compliance with local authority or environmental regulations relating to waste disposal and responding to legitimate requests from regulatory or law enforcement bodies.

Consent where you have clearly agreed to specific processing, such as receiving certain types of marketing communications by email or text. Where processing is based on consent, you have the right to withdraw that consent at any time.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.

Service and contract information such as booking records, invoices and correspondence relating to completed services will typically be retained for a period necessary to comply with tax and accounting obligations and to address any potential disputes or claims.

Contact and enquiry data for individuals who contact us but do not go on to use our services may be retained for a limited period so that we can respond to your enquiry and, where appropriate, follow up with you.

Marketing data where you have consented to receive marketing communications will be retained until you opt out or withdraw your consent, or until we determine that the data is no longer accurate or necessary.

At the end of the relevant retention period, we will securely delete or anonymise your personal data so that it can no longer be associated with you.

Data Sharing and Processors

We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy, or where we are legally required to do so. Whenever we use third parties who process your data on our behalf, they act as data processors and must follow our instructions and comply with data protection law.

Categories of recipients may include:

Payment processors who handle card payments or other electronic payments on our behalf. These providers process your payment securely and may store your payment details in accordance with their own regulatory obligations.

IT and system providers such as website hosts, email service providers and booking or customer management systems that support the operation of our business and the delivery of our services.

Professional advisers including accountants, legal advisers and insurers where necessary for accounting, audit, legal or insurance purposes.

Regulatory and public authorities where we are required by law to share personal data, such as for tax reporting or environmental regulatory compliance.

We do not sell your personal data to third parties. Where data is shared with processors, we ensure that appropriate contracts and safeguards are in place to protect your personal information.

International Data Transfers

Our core operations are based in the United Kingdom. If any of our service providers transfer or store personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or equivalent lawful mechanisms, in accordance with data protection law.

Your Data Protection Rights

As an individual whose personal data we process, you have a number of rights under data protection law. These include:

Right of access you can request confirmation that we process your personal data and ask for a copy of that data.

Right to rectification you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose it was collected or where you have withdrawn consent and there is no other lawful basis for processing.

Right to restrict processing you can ask us to limit the way we use your data in specific situations, such as while we are considering an objection or verifying the accuracy of data.

Right to object you can object to processing based on our legitimate interests or for direct marketing. We will stop processing your data for these purposes unless we can demonstrate compelling legitimate grounds that override your interests or rights.

Right to data portability where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine-readable format and to have it transmitted to another controller where technically feasible.

Right to withdraw consent where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the UK supervisory authority if you are concerned about how we handle your personal data.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and processors who have a business need to know, using secure systems and following established data handling procedures.

While we take reasonable steps to safeguard your data, no system can be guaranteed to be completely secure. You can help protect your information by taking care when providing details to us and by notifying us promptly if you believe your personal data has been compromised.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data processing practices. Any updated version will apply to all Waste Removal Richmond upon Thames customers in the Richmond upon Thames area from the date it is made available.

We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.